Working at Hallmark Chamberlain Court Luxury Care Home

We were assured that the provider was using PPE effectively and safely... preventing visitors from catching and spreading infections... making sure infection outbreaks can be effectively prevented or managed... infection prevention and control policy was up to date, 2022 inspection.

Nurses and care staff told us they were confident that they could speak to the registered persons if they had any concerns... confident that any concerns they raised would be taken seriously... regular staff meetings... to develop their ability to work together as a team. Per 2018 comprehensive inspection.

There was a rolling training programme to ensure that staff members had up to date training in infection prevention and control, 2022 inspection; new staff received Care Certificate and on-going refresher training with regular supervision, per 2018 comprehensive inspection.

There was a registered manager in post... Most relatives were also complimentary about the management of the service. One of them remarked, 'I have no concerns at all about the management of the service. The manager is often around and she's friendly and always willing to listen.' Per 2018 comprehensive inspection.

There were three lifestyle leads... organised small group activities such as gentle exercises, quizzes, artwork and baking... supported people to enjoy individual activities such as looking through family photographs, reading and spending time in the gardens... out and about in the local community... entertainers called to the service to play music. Per 2018 comprehensive inspection.