Working at Hallmark Bucklesham Grange Luxury Care Home

Staffing is stretched at busy times like meals, so people get left alone in lounges and agency staff fill gaps.

staff were not adequately deployed during busy times and there were instances where people were left unattended in communal areas in the home.

Some staff skip infection control steps like wearing protective gear when serving food or covering drinks.

inconsistencies in staff practice with infection control procedures on the first floor. This included staff not always wearing PPE when preparing and serving food and leaving food and drinks out uncovered

Activities are fun downstairs with events and music but upstairs its mostly just sensory toys and films for dementia residents.

we did not see any structured cognitive or social activities taking place upstairs. Upstairs activities focused on sensory toys such as twiddle cushions or putting on a film.