Last updated: 10 February 2026
"Staff enjoy their jobs and feel supported by the visible manager with good training, but staffing is stretched at busy times and infection control is inconsistent."
Medicines safe with audits, risks assessed and safeguarding training done, but infection control inconsistencies noted.
Staff morale was good, staff enjoyed their job and felt supported by the manager, spoke positively about her visibility.
Staff not adequately deployed during busy times, instances of people left unattended in communal areas, increased agency use due to turnover.
New staff completed induction and relevant training such as dementia care, ongoing supervision and appraisals in place.
New manager in post four months, praised as visible and supportive by staff, but not yet registered with CQC.
Lifestyle team provides programme with music, events like mother-baby sessions and cafe socialising, but no structured cognitive activities upstairs.
Staffing is stretched at busy times like meals, so people get left alone in lounges and agency staff fill gaps.
staff were not adequately deployed during busy times and there were instances where people were left unattended in communal areas in the home.
Some staff skip infection control steps like wearing protective gear when serving food or covering drinks.
inconsistencies in staff practice with infection control procedures on the first floor. This included staff not always wearing PPE when preparing and serving food and leaving food and drinks out uncovered
Activities are fun downstairs with events and music but upstairs its mostly just sensory toys and films for dementia residents.
we did not see any structured cognitive or social activities taking place upstairs. Upstairs activities focused on sensory toys such as twiddle cushions or putting on a film.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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