Working at Hallmark Banstead Manor Luxury Care Home

The provider had monitored accidents and incidents to identify trends and ways to reduce the risk of recurrence. For example, in one month's analysis, the provider had identified that people had fallen less.

People, relatives and staff told us they felt there was a positive culture at the service that actively engaged with them. One person told us, 'The staff all get on with each other. They're like a big family.'

People and relatives told us they felt there were sufficient staff to meet people's needs. One relative told us, 'There's enough staff. There's always plenty of people around.'

We reviewed training records which showed staff had completed an induction period that involved shadowing an experienced colleague, the completion of mandatory training and supportive supervisions.

Staff were positive about the management of the service and told us they felt supported. One member of staff told us, 'The manager's lovely. I get supported here.'

People were provided with a range of group and one-to-one activities. One person told us, 'There's always something on. I did meditation today.'