Working at Hallmark Anya Court Luxury Care Home

People, their relatives and staff told us the management team was approachable. One staff member said, '[Registered manager] tells you what she needs, the support is there now, the provider is also there to support us.'

There were enough staff to meet people's needs safely. However, we received mixed feedback from people about whether there were enough staff to offer them prompt support. Comments from people included; 'Occasionally they are short of staff, especially in the evenings'

New staff received an induction and were supported to complete the Care Certificate. Staff received relevant, ongoing refresher training for their roles. Staff received regular supervision meetings where they had the opportunity to discuss their work and help improve their practice.

The registered manager operated an 'open door' policy, welcomed feedback, and conducted daily meetings with heads of department and senior care staff, to make sure they were fully involved in the daily management of the home.

Per 2020 comprehensive inspection: The home employed four members of staff (Lifestyle team) to support people with group and individual activities at the home. Group activities were organised daily. Activities included coffee mornings, scheduled exercises, social groups and clubs, daily games and reminiscence.