Last updated: 9 February 2026
"Strong safety practices and approachable management with staff involvement, but occasional evening staffing shortages and standard training hold it back."
Staff knew how to report and record accidents and incidents. The registered manager was responsible for analysis of accidents and incidents to identify patterns and trends and prevent a reoccurrence. Learning from incidents was shared with the staff team. Regular audits, and spot checks on the administration of medicines were undertaken.
People, their relatives and staff told us the management team was approachable. One staff member said, '[Registered manager] tells you what she needs, the support is there now, the provider is also there to support us.'
There were enough staff to meet people's needs safely. However, we received mixed feedback from people about whether there were enough staff to offer them prompt support. Comments from people included; 'Occasionally they are short of staff, especially in the evenings'
New staff received an induction and were supported to complete the Care Certificate. Staff received relevant, ongoing refresher training for their roles. Staff received regular supervision meetings where they had the opportunity to discuss their work and help improve their practice.
The registered manager operated an 'open door' policy, welcomed feedback, and conducted daily meetings with heads of department and senior care staff, to make sure they were fully involved in the daily management of the home.
Per 2020 comprehensive inspection: The home employed four members of staff (Lifestyle team) to support people with group and individual activities at the home. Group activities were organised daily. Activities included coffee mornings, scheduled exercises, social groups and clubs, daily games and reminiscence.
Staffing levels are enough for safety but some people say staff get busy especially in evenings or with holidays.
"Occasionally they are short of staff, especially in the evenings", "They [staff] have been under pressure lately because of holidays."
Only standard induction, Care Certificate, and refresher training with supervision, no specialist courses or funded qualifications.
New staff received an induction and were supported to complete the Care Certificate. Staff received relevant, ongoing refresher training for their roles.
Regular activities by lifestyle team like games, exercises, and some intergenerational events, but no named specialist programmes or innovative tech.
Per 2020 comprehensive inspection: Activities included coffee mornings, scheduled exercises, social groups and clubs, daily games and reminiscence."
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp