Working at Hallmark Anisha Grange Luxury Care Home

Accidents and incidents were generally well managed... Staff received training in how to protect people... positive approach to risk taking... However, we did find two examples where robust processes had not been consistently applied... isolated incident of poor practice... medicine stock count did not match.

Staff at all levels told us they were proud to work at the service... high morale of staff... You are part of one big family here, it's really nice. I enjoy going to work every day.

significant improvements had been made and the service was fully staffed and no longer relied on agency workers... Staff told us staffing levels were good and agency staff were not routinely used... We haven't used agency that I am aware of for a very long time.

The training staff received was of a very good quality... comprehensive induction... Care Certificate... specialist training was provided... Staff received regular supervision, appraisals and observations of their practice.

The leadership of the service was exceptional... People and staff held the registered manager in extreme high regard. They were highly visible and approachable and considered to be extremely kind and caring.

diverse lifestyle programme... FITS programme... Thomas Tool... intergenerational activities... mother and toddler group... reduced social isolation and loneliness... best practice guidance had been followed.