Last updated: 10 February 2026
"Exceptional leadership, stable staffing without agency use, and a proud family-like culture, although gaps in accident records and medicine stock checks need attention."
Accidents and incidents were generally well managed... Staff received training in how to protect people... positive approach to risk taking... However, we did find two examples where robust processes had not been consistently applied... isolated incident of poor practice... medicine stock count did not match.
Staff at all levels told us they were proud to work at the service... high morale of staff... You are part of one big family here, it's really nice. I enjoy going to work every day.
significant improvements had been made and the service was fully staffed and no longer relied on agency workers... Staff told us staffing levels were good and agency staff were not routinely used... We haven't used agency that I am aware of for a very long time.
The training staff received was of a very good quality... comprehensive induction... Care Certificate... specialist training was provided... Staff received regular supervision, appraisals and observations of their practice.
The leadership of the service was exceptional... People and staff held the registered manager in extreme high regard. They were highly visible and approachable and considered to be extremely kind and caring.
diverse lifestyle programme... FITS programme... Thomas Tool... intergenerational activities... mother and toddler group... reduced social isolation and loneliness... best practice guidance had been followed.
Some gaps in accident records and medicine stock checks mean you might have to be extra careful with those sometimes.
we did find two examples where robust processes had not been consistently applied... isolated incident of poor practice by a staff member... Records showed there had been several occurrences where the medicine stock count did not match the number of medicines recorded on the EMAR system
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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