Working at Hallmark Alexandra Grange Luxury Care Home
Oaklands Drive, Wokingham, RG41 2SA
Operated by Hallmark Care Homes (Wokingham) Limited
58 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong safety and a supportive team culture with good training, but inconsistent injury records and basic activities hold it back."
Safety & Risk
7/10
✓
Per 2022: All areas of the building were extremely clean with daily walk arounds and audits acted on promptly; per 2019: Medicines managed safely with electronic system and audits, safeguarding concerns dealt with appropriately.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff said 'They are very supportive and we are trusting our manager', 'best place I've worked', praised as 'amazing team' who respect each other.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Overall, there were enough staff to support people's needs but we received some feedback about night shifts needing more staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received training that equipped them with the knowledge they needed, with a system for monitoring training was up to date, induction and supervisions in place.
Management
4/10
!
Per 2019 comprehensive inspection: The registered manager did not always ensure they maintained clear and consistent records when people had injuries and the Duty of Candour was applied.
Programmes
4/10
!
Per 2019 comprehensive inspection: There was an activities programme and some people were involved in activities.
Points to consider
The manager does not always keep clear records for injuries and be fully open with families about mistakes.
The registered manager did not always ensure they maintained clear and consistent records when people had injuries and the Duty of Candour was applied.
Just a basic activities programme with some people joining in, no coordinator or special projects to add variety to the job.
There was an activities programme and some people were involved in activities.
Staffing covers the basics okay but some say nights need more people on shift.
We received some feedback about night shifts needing more staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews