Working at Hallmark Admiral Court Luxury Care Home

2021 IPC inspection: We were assured that this service met good infection prevention and control guidelines. Per 2020: Staff told us they valued this learning culture. One said, 'We are always looking at how we can improve the safety for people here.'

Per 2020 comprehensive inspection: Without exception staff told us that they loved working at the service, and that they felt valued in their everyday work by the registered manager, senior staff and wider organisation.

Per 2020 comprehensive inspection: A new member of staff told us, 'There is a really nice feel to the home, no one seems to be running around and I hardly ever hear the buzzers going off because there is enough staff to help people.'

Per 2020 comprehensive inspection: The provider had heavily invested in staff training and development in best practice innovations which had resulted in significantly improved outcomes for people, particularly those living with dementia... Montessori care provision.

Per 2020 comprehensive inspection: Without exception people and relatives spoke in high praise of the registered manager, provider, extended management team, and nursing and care staff.

Per 2020 comprehensive inspection: Night staff introduced coming to work wearing pyjamas so that people could recognise it was bedtime. Whilst these changes were still under review preliminary findings were the need for night medication had decreased, agitation had decreased, and falls had decreased.