Last updated: 9 February 2026
"Supportive leadership fosters good staff morale and comprehensive training, alongside engaging activities, although staffing lacks stable teams."
2021: 'We were assured that the provider was using personal protective equipment effectively and safely... infection outbreaks can be effectively prevented or managed.' Per 2019: 'Risk management plans were comprehensive.'
Per 2019 comprehensive inspection: 'Staff told us there was a good morale amongst the staff team... the registered manager was invested in people and staff's wellbeing and was a positive source of support.'
Per 2019 comprehensive inspection: 'Sufficient numbers of staff were deployed to keep people safe.'
Per 2019 comprehensive inspection: 'Staff continued to receive comprehensive training... the service had air syringe, oral care, diversity, tissue viability and diabetes champions.'
Per 2019 comprehensive inspection: 'The [registered manager] is very good and supportive, she has an open door all the time... she doesn't sit in her office and will chat with the service users and staff.'
Per 2019 comprehensive inspection: 'Activities provided... hospitality services forum, poetry group, music and movement... Pat the dog'; 2021: 'activities facilitated by dedicated staff... participate in group activities.'
Staffing is adequate but nothing special, with no details on stable teams or low agency use.
Per 2019 comprehensive inspection: 'Sufficient numbers of staff were deployed to keep people safe.'
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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