Working at Halland House
Eastbourne Road, Lewes, BN8 6PS
Operated by Gary Richard Homes Limited
30 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff receive good training and there are enough on shifts, but some feel unsupported with poor communication and safety gaps like missed referrals."
Safety & Risk
4/10
!
We identified two occasions when referrals had not been made. ... Improvements were needed in relation to medicines to ensure they were managed safely.
Staff Culture
4/10
!
Some staff told us communication was poor, they told us they did not always feel updated about changes at the home or about people.
Staffing Levels
5/10
!
Staff told us there were enough of them working each shift to ensure people’s needs were met. They told us that when agency staff worked at the home they were regular staff who knew people.
Training & Dev
6/10
✓
Staff received training appropriate to their role which included specific training to support people with a learning disability and autistic people.
Management
4/10
!
Some staff told us they did not feel supported by the team at Halland House. They said they were reluctant to discuss concerns with them as they did not feel listened to.
Programmes
5/10
!
People were supported to participate in activities of their choice, this included attending clubs and venues to reflect their individual interests.
Points to consider
Managers are working on improvements but some staff feel unsupported and reluctant to raise concerns.
Some staff told us they did not feel supported by the team at Halland House. They said they were reluctant to discuss concerns with them as they did not feel listened to.
Staff morale is mixed with some saying communication is poor and they do not feel listened to.
Some staff told us they did not feel supported... communication was poor, below average, all the way down.”
Safety processes have gaps like missed abuse referrals and sloppy medication records.
We identified two occasions when referrals had not been made... Improvements were needed in relation to medicines to ensure they were managed safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews