Last updated: 9 February 2026
"Supportive managers, positive staff culture and varied activities stand out, although staffing relies on regular agency workers."
We were assured the provider was using PPE effectively and safely; preventing visitors from catching and spreading infections; making sure infection outbreaks can be effectively prevented or managed (2021 IPC inspection).
One staff member told us, 'We are well supported. We can talk with the managers at any time, about anything.' Per 2019 comprehensive inspection.
Observations and discussions with relatives and staff indicated there were enough staff on duty. The service used regular agency staff to fill any gaps in the rota. Per 2019 comprehensive inspection.
Staff had undertaken a good range of training, and this was refreshed regularly. Staff also received supervision and an annual appraisal. Per 2019 comprehensive inspection.
Staff told us they could speak with the managers at any time and they would listen to them and give advice. Per 2019 comprehensive inspection.
There were three activity coordinators who worked flexibly over seven days... varied activity programme including games and hobbies... trips outside to places of interest and visits from local community groups, such as a local nursery. Per 2019 comprehensive inspection.
Staffing levels are adequate but they rely on regular agency staff to cover gaps in the rota.
The service used regular agency staff to fill any gaps in the rota to make sure people's needs were met in a timely manner. Per 2019 comprehensive inspection.
Only a standard training programme with regular refreshers and supervisions, no specialist courses or funded qualifications.
Staff had undertaken a good range of training, and this was refreshed regularly. Staff also received supervision and an annual appraisal. Per 2019 comprehensive inspection.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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