Working at Hall Park Care Home

People were protected and kept safe by staff who understood their responsibilities to ensure people were safeguarded from any risks. Managers investigated incidents thoroughly to improve care outcomes.

Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The provider fully supported staff wellbeing.

The management team made sure there were always enough qualified, skilled and experienced staff... Staffing levels were sufficient to allow staff to spend meaningful time with people, which led to positive outcomes.

Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff skills and competency were regularly assessed by the management team.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

The service employed dedicated activity co-ordinators, to ensure people had a range of tailored activities. The service also regularly hosted visits from therapy animals, including miniature Shetland ponies.