Working at Hall Lane Resource Centre (Respite Care, Short Breaks Service)
157-159 Hall Lane, Manchester, M23 1WD
Operated by Manchester City Council
10 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Supportive management, good training and positive team culture, but heavy agency staffing and unstructured activities hold it back."
Safety & Risk
6/10
✓
Accidents and incidents were recorded and reviewed to reduce further occurrences; governance audits included accidents, incidents and medicines management.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff told us they worked well as a team and felt there was a positive and improving culture within the service.
Staffing Levels
4/10
!
Per 2019 comprehensive inspection: The service had relied heavily on agency staff to cover long-term absences and vacancies within the service; provider was not able to show evidence that a full employment history had been sought.
Training & Dev
6/10
✓
Staff were provided with training and competency checks to ensure they were trained to support each person who used the service; staff training records were accurately maintained.
Management
6/10
✓
The registered manager was being supported by two coordinators who were ensuring the changes within the service were being consistently embedded.
Programmes
4/10
!
Per 2019 comprehensive inspection: there was a lack of structure and planning of activities, and one person and one relative felt there should be more trips out.
Points to consider
Enough staff to get by but heavy agency use to cover vacancies and missed checks like full job histories on new hires.
Per 2019 comprehensive inspection: The service had relied heavily on agency staff to cover long-term absences and vacancies within the service; provider was not able to show us evidence that a full employment history had been sought.
Some basic outings like shops and cinema but no structured programme or coordinator, so mostly routine personal care.
Per 2019 comprehensive inspection: We saw evidence of activities taking place... local shops... museums, the cinema and discos. However, there was a lack of structure and planning of activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews