Working at Hall Bank Mews

People were protected from the risk of harm and abuse. Staff had received safeguarding training... Risk assessments were clear and concise... Medicines were managed safely. Incidents were logged and reviewed to prevent reoccurrence.

There was an inclusive culture within the service... sense of belonging... warm and positive interactions. One staff member had been nominated and went on to win the Colleague of the Year award 2018 due to support given to people and staff.

There were sufficient numbers of staff to meet people's needs. One staff member said, 'There is mostly enough staff. We have occasions where staff may ring in sick but these shifts are always covered.'

Staff received a full induction programme prior to supporting people. A staff member said, 'The training here is really comprehensive; there is a lot of face-to-face training and some on line training too.' Staff supervisions were held on a regular basis.

The registered manager was dedicated to providing high-quality care. They said, 'I couldn't be prouder of the staff here and everything we have achieved.' Relatives praised the manager for turning the place around and respecting staff.

A member of staff told us, 'I am in charge of the day opportunities rota; I make sure there is always something for people to do.' Activities included walking dogs, zoo visits, festivals, band entertainment, and working with local nursery.