Last updated: 9 February 2026
"Staff feel well supported with good training, team working, and strong infection control, but lacks loyal long-term teams and standout leadership."
We were assured the service were following safe infection prevention and control procedures... provider ensured sufficient PPE stock, staff training in infection control including donning and doffing, testing programme.
Per 2020 comprehensive inspection: Staff said there was good team working and everyone was focussed on ensuring people using the service were happy and fulfilled. Staff felt well supported.
Per 2020 comprehensive inspection: There were sufficient numbers of staff to meet people's needs. Staff rotas showed that staffing levels were consistent.
Per 2020 comprehensive inspection: Records showed staff received mandatory training updates... In addition, there was a wide range of specialist training that included, behaviour management training and dysphagia training.
Per 2020 comprehensive inspection: Staff felt well supported in their roles. One staff member told us, 'We get lots of support and there is always someone available to give us help and advice.'
Per 2020 comprehensive inspection: People told us they had the opportunity to go out regularly for visits and social activities... wide range of activities and outings... in-house activities and cultural celebrations.
Staff numbers are enough to keep things safe and steady, but no word on loyal long-term teams or light workloads for personal care.
There were sufficient numbers of staff to meet people's needs. A staff member said, 'We have enough staff. There is really good team work and we support each other.' Per 2020 comprehensive inspection
Varied outings, classes, and events keep things interesting, but no activities coordinator or special therapy programmes mentioned.
We found there was a wide range of activities and outings taking place on the day of our visit... in-house activities... celebrated different festivals and cultural events. Per 2020 comprehensive inspection
Managers provide solid support and systems, but no standout leader praised for hands-on work or driving new ideas.
The service was well managed. There were systems in place to monitor the quality of the service and actions were taken... Staff felt well supported. Per 2020 comprehensive inspection
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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