Working at Halden Heights Care Community
Ashford Road, Ashford, TN26 3BP
Operated by Halden Heights Limited
101 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by caring management in a positive culture with strong safety, although staffing lacks retention and training remains basic."
Safety & Risk
8/10
✓
Introduced an electronic medication management system... GP said 'delighted' with the new system... Incidents and accidents were recorded and monitored... purchased additional profiling beds and sensor mats which reduced the number of accidents.
Staff Culture
7/10
✓
Staff told us they felt there was a positive open culture where people were at the centre of all decisions. Staff spoke positively about the management team.
Staffing Levels
6/10
✓
There were enough care staff and nurses to meet people's needs. Staff were available when people required assistance. Staff had time to sit down and speak with people individually.
Training & Dev
6/10
✓
Staff continued to receive the training and updates they required to fulfil their role and meet people's needs. New staff completed an induction... Staff completed 'The Care Certificate'.
Management
7/10
✓
Staff spoke positively about the management team and overall organisation, saying they were caring, compassionate and very supportive. One member of staff said, '[Name] is the best boss I have ever had'.
Programmes
6/10
✓
Two activity coordinators worked daily. They organised activities such as, exercises, arts and crafts and quizzes. External entertainers visited the service.
Points to consider
Staffing is adequate with enough staff day and night to meet needs, but no details on high staff retention or minimal agency use.
People told us there were enough staff available throughout the day and night. Staff had time to sit down and speak with people individually.
Training includes basics and the Care Certificate with induction, but no specialist training or funded qualifications.
Staff continued to receive the training and updates they required... New staff completed an induction which included completing the provider's mandatory training... 'The Care Certificate'.
Activities include exercises, arts and crafts, quizzes with two coordinators, but no specialist programmes or innovative approaches.
Two activity coordinators worked daily. They organised activities such as, exercises, arts and crafts and quizzes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews