Working at Halcyon House

Medicines were administered and managed safely and effectively... We found one plan required more detail... We brought these matters to the attention of the registered manager... the matters were addressed by the end of the inspection.

People who lived in the home described the staff as 'really happy', 'kind and caring', 'exceptional' and 'very pleasant'.

The service's training programme provided a good basis of learning for staff... Training was provided in subjects considered mandatory. This included moving and handling, fire safety, infection control, and safeguarding. Additional training was also provided... for example, catheter care and end of life care.

Staff told us they received a good level of support from the management team who they described as 'approachable'.

There were activity coordinators in post. They provided a programme of different activities which included board games, quizzes, exercises, crafts and musical entertainers.