Last updated: 10 February 2026
"Supportive management and improving culture, but no activities programme and safety lapses like missed repositioning hold it back."
one person was seen to be in the same position throughout our assessment, but they required 2 hourly repositioning as they had a pressure sore. We also observed a person laying down flat to eat their toast which placed them at risk of choking.
the new management team demonstrated a commitment to continuous improvement and had been working to develop a more positive culture at the home since our previous inspection in February 2022.
Views were mixed about the staffing levels in the service and the responsiveness of staff... Agency staff were in use on the day... The manager told us there was ongoing recruitment to fill vacancies.
Staff mostly felt the registered manager was supportive and approachable. One staff member said they felt, “[We have] enough staff, enough training. We are supported by the [registered] manager all the time who comes onto the floor and checks.”
No activities, engagement programmes, creative approaches, or activities coordinator mentioned in the report.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement programmes or creative approaches described in the report.
Staffing is adequate but gets stretched at busy times like lunch, with some agency workers and vacancies.
Relatives gave mixed views about staffing. A relative said, “Sometimes there are lots of staff at others barely any.” Agency staff were in use on the day, and... ongoing recruitment to fill vacancies.
Some daily risks missed like not turning people who need it or bad positioning while eating.
one person was seen to be in the same position throughout our assessment, but they required 2 hourly repositioning as they had a pressure sore. We also observed a person laying down flat to eat their toast which placed them at risk of choking.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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