Working at Haighfield Care Home

No permanent manager in post until just after inspection, with ongoing governance failures not spotting safety issues.

At the time of our inspection, a registered manager was not in post and there had been inconsistent management arrangements since our last inspection. The provider was in breach of regulation 17 regarding good governance.

Serious medication errors and unmanaged risks like fire doors propped open and wrong mattress settings.

Records relating to safe management of people’s medication were not well maintained... Several bedroom doors and an office door were held open with items preventing them from closing in the event of a fire... some people’s pressure relieving mattresses were not on the correct settings.

Not enough staff at night according to residents, so call bells take too long to answer and people fall waiting.

Sometimes there aren’t enough staff, I fell last night... I couldn’t reach my buzzer... It seems a long night from after tea, when there aren’t as many staff about.”