Working at Hadrian House
166 West Street, Newcastle Upon Tyne, NE28 8EH
Operated by Prestwick Care Limited
50 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported with good training and varied activities, but no registered manager and infection control lapses hold it back."
Safety & Risk
4/10
!
Testing for COVID-19 was not always taking place in line with government guidance and some staff did not always follow safe infection control (IPC) practices.
Staff Culture
6/10
✓
Staff spoke positively about working at the home and the support they received from the management and their colleagues.
Staffing Levels
5/10
!
There were enough staff deployed to meet people's needs. Agency staff were used to support the home to ensure safe staffing levels were maintained.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had completed mandatory training. A robust training plan was in place to enhance staff skills.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The two activities coordinators continued to develop positive relationship with people and we saw them engaging with people in a variety of activities. There was a varied programme of activities planned.
Points to consider
No permanent manager in post, which means leadership might not be fully stable or experienced enough.
The service did not have a manager registered with the Care Quality Commission.
Staffing is adequate but relies on agency workers, and relatives say some lack skills for consistent care.
Agency staff were used to support the home to ensure safe staffing levels were maintained. Some relatives raised concerns regarding the skills of some agency staff and the effect this had on providing consistent care.
Some staff not following infection control rules properly, like wrong PPE use and testing not always done right.
Some staff were observed to not follow best practice in relation to IPC. Testing for COVID-19 was not always taking place in line with government guidance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews