Last updated: 10 February 2026
"Stable staffing and strong safety measures, but no registered manager affects leadership stability and oversight."
We were assured this service met good infection prevention and control guidelines. Staff told us they felt safe coming to work, because they had good access to PPE, and were tested weekly for COVID-19.
The provider held a virtual 'Hero's Day'... in recognition of the dedication of staff... Staff came up with the idea of a memorial garden... Per 2018: 'I think we are all working much better as a whole team now'.
Per 2018 comprehensive inspection: People told us that they felt that there were enough staff... staffing establishment was stable... use of agency nurses had reduced... staff had time to talk with people and were not rushing away.
Per 2018 comprehensive inspection: Staff were supported through supervision and had received training to meet the needs of the people who used the service. All new staff were provided with an induction course.
Per 2018 comprehensive inspection: The service did not have a registered manager. A new manager has been appointed and is seeking registration with the Care Quality Commission.
Per 2018 comprehensive inspection: We spoke with... activities co-ordinator... People were provided with the opportunity to participate in activities that interested them. There was an activity plan in place.
No permanent manager in charge, so leadership might lack full stability and oversight.
Per 2018 comprehensive inspection: The service did not have a registered manager.
Activities are basic with just a coordinator and plan, so the role lacks creative variety beyond routine care.
Per 2018 comprehensive inspection: There was an activity plan in place which was a guide so that it could be changed on the day if people so wished.
Supervision meetings for staff are not regular due to changes among senior staff.
Per 2018 comprehensive inspection: As there had been many changes in senior staff since the service opened the planned supervision had not been delivered consistently.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp