Working at Haddon House
145 West Heath Road, Birmingham, B31 3HD
Operated by Extel Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive managers, stable staffing, and staff feeling valued stand out, but lack of structured activities programmes and basic training hold it back."
Safety & Risk
8/10
✓
Per 2021 targeted IPC inspection: We were assured that the provider was using PPE effectively and safely, preventing infections, accessing testing, and had up-to-date IPC policy.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Regular staff meetings were held and staff said they felt comfortable to raise any issues as they felt listened to by the management team.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs. We saw that staffing levels were high enough to provide the individual support that some people needed; absences covered by regular staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had access to training organised by the provider and some had achieved national vocational qualifications or equivalent; new staff received comprehensive induction.
Management
7/10
✓
Per 2019 comprehensive inspection: One staff member said, 'The managers are great, they know what they are doing.' The registered manager was described by staff as being very supportive and open to suggestions.
Programmes
4/10
!
Per 2019 comprehensive inspection: People spoke about the support they had received from staff to undertake tasks and activities they enjoyed, such as cooking their own meals and going out independently.
Points to consider
No activities coordinator or structured programmes, so the role is mostly routine personal care plus helping residents with their own interests like cooking meals and bus trips.
No mention of activities coordinator, pet therapy, gardening, or named programmes; only individual support such as 'supported to plan and cook their own meals' and 'go to my [named place] on my own using the bus'
Only standard training and induction, with some staff having qualifications but no funded specialist courses or career paths for everyone.
Staff had access to training organised by the provider and some had achieved national vocational qualifications or equivalent qualifications at levels suited to their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews