Working at Gwendoline House

Staff knew how to recognise signs of abuse and how to report their concerns... Risks to people had been identified and action had been taken... Medicines were administered safely by staff who had undertaken training... Systems were in place to manage and monitor accidents, incidents and safeguarding.

There was a positive culture which was person-centred, open and inclusive... The staff were proud of their work and enjoyed caring for people... 'They are really supportive of staff. It is like having a second family'.

Staff felt there were a sufficient staffing levels. Their comments included, 'Yes, we do have enough staff. People's needs are manageable' and 'I do feel that staffing levels are ok. We all work well as a team to provide safe care to the residents.'

The staff spoke highly about the management team. They told us they felt supported, and that the management were approachable. One staff member told us, 'They are really supportive of staff. It is like having a second family'.