Working at Gwendolen Road Care Home

Effective processes and training of staff in safeguarding supported people to live in safety. Systems and processes, along with staff training meant people received their medicine as prescribed. Minor environmental concerns identified at the time of the assessment were actioned by the provider.

Staff comments about the openness, transparency and of the support they received from the management team demonstrated a positive culture and a sense of shared direction. One told us, “We’re all on the same page here. It’s a good place to work.”

Short notice staff absence was managed by the use of agency staff. A manager told us they had a full complement of care and support staff. Staff told us there were enough staff to meet people’s needs and keep them safe.

Staff told us they received the necessary training to meet people’s needs and keep them safe. Staff told us they were supported to do their roles, through supervision and appraisals.

Staff told us they were supported by the management team and that they were confident in speaking up, sharing concerns and making suggestions. One staff member told us, “It’s not just in work we are supported it is also in our personal lives too.”

People were encouraged to take part in activities which were meaningful to them, and included accessing services within the local community, including festivals and the celebration of their religion and beliefs. The registered manager told us a person had helped them choose a rabbit.