Working at Gwen Walford House

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety incidents

Staff told us they felt supported by leaders and spoke fondly of their colleagues and how they worked well together as a team. 'I really enjoy working with colleagues'

Staff had received training to ensure they met people’s care needs. Additional training and opportunities were provided... some staff had completed syringe driver training and end of life care

Staff told us they were listened to and felt supported. The registered manager told us, 'Staff know they can come to me; they can also go to (Regional manager), there is an open-door policy'