Working at Guy's Court Residential Care Home

Staff recruitment processes were robust. Effective safeguarding systems were in place and staff spoken with had a good understanding of what to do should they witness any signs of people being mistreated.

People told us the home had a family atmosphere. One staff member said, '[Registered manager] encourages us to put the residents first always that's why it's such a good home.'

There were sufficient staff at the time of the visit to support people's care needs. People we spoke with told us they did not have to wait long if they required help.

We found all staff had achieved or were working towards national care qualifications. In addition, staff completed the services mandatory training.

Staff also were very complimentary about the registered manager in terms of support and attitude. One staff member said, '[Registered manager] is so supportive and cannot do enough for people.'

Guy's Court employed an activity coordinator who organised a variety of activities both individual and group events. In addition, a 'newsletter' was provided for people with all that was going on in the home that month.