Working at Guyatt House

People were involved in developing a comprehensive and innovative approach to safeguarding, including positive risk-taking to maximise their control over their lives... Medicines were stored and disposed of safely... culture of transparency is key to learning by errors.

There was a remarkable positive workplace culture and staff we spoke with provided irrefutable feedback about the provider and management team... One staff member said, 'I have never worked in a service so focused on people... I love it so much.'

There were sufficient staff to meet people's needs in a responsive and timely manner... There is very little staff 'turn over' so and jobs are rarely available.

The provider had implemented a scheme to enable staff to develop. The service had been given a specific budget to sponsor and mentor one staff member per year... 'Champions' were nominated for their passion about a topic which enabled them to then receive additional training.

The provider was very competent and knowledgeable and was successfully leading the staff team to deliver an outstanding service to people. He spoke with passion about the service and was highly knowledgeable of people as individuals.

On average three to five new activities will be introduced on a monthly basis... Staff were innovative in supporting people to express and manage their feelings... 'safe scheme' where people knew that if they feel unsafe, they could go and find someone.