Working at Guildford House Care Home
The Astolat Business Park, Guildford, GU3 1NE
Operated by Willow Tower Opco 1 Limited
101 bedsNursing homesResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"A positive culture where staff feel valued and supported with strong safety practices, although the recently appointed manager is not yet registered and activities are basic."
Safety & Risk
8/10
✓
Safeguarding and whistleblowing training completed; medicines safely managed via EMARs with competencies; incidents analysed for patterns and learning.
Staff Culture
8/10
✓
People, relatives and staff described positive atmosphere and teamwork; staff feel valued, supported, involved and listened to by managers.
Staffing Levels
6/10
✓
People and relatives told us there were sufficient staff; provider adjusted staffing levels to meet needs and audited call bell response times.
Training & Dev
7/10
✓
Staff received regular training including Practitioner Level Dementia Training, inductions, supervisions for development and progression; training matrix with refresher plans.
Management
6/10
✓
Staff complimentary about leadership and culture: 'The manager is approachable and she is managing the home'; recently appointed manager with application submitted to become registered manager.
Programmes
6/10
✓
Dedicated activities team provides range of group and one-to-one activities including quizzes, exercises; one-to-one offered to reduce isolation.
Points to consider
Manager recently appointed and not yet registered, so leadership not fully established with registered manager in post.
The service had recently appointed a manager who has submitted their application to the Care Quality Commission to become the registered manager.
Staffing is sufficient and meets needs but no info on retention rates, agency use or staff saying workloads are manageable.
People and their relatives told us there were sufficient staff to meet their needs.
Activities are regular and varied but basic like quizzes and exercises with no specialist programmes or innovative approaches.
People were provided with a range of activities which included group activities and one-to-one activities... quizzes to keep my mind going and I do the exercises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews