Working at Guildford House Care Home
The Astolat Business Park, Astolat Way, Guildford, GU3 1NE
Operated by Willowbrook Healthcare Limited
101 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Strong safety practices and thorough training, although no registered manager yet and staffing is just adequate."
Safety & Risk
8/10
✓
Staff understood what constituted abuse... People's medicines were managed safely... Records showed that people's risks had been assessed... The manager had regularly monitored accidents and incidents.
Staff Culture
6/10
✓
People, their relatives and staff told us that there was a positive atmosphere at the service... Staff were complimentary about the leadership and culture... 'We do feel valued.'
Staffing Levels
5/10
!
People and their relatives told us there were sufficient staff to meet their needs. We observed staff attended to people in a timely manner.
Training & Dev
7/10
✓
Staff had completed an induction which included shadowing... Staff had also undertaken in-person 'Practitioner Level - Dementia Training'... Staff told us they had received regular supervisions.
Management
2/10
✕
The service had recently appointed a manager who has submitted their application to the Care Quality Commission to become the registered manager.
Programmes
6/10
✓
People were provided with a range of activities which included group activities and one-to-one activities... 'The activities team is outstanding!'
Points to consider
No permanent manager in place yet, the newly appointed one has only submitted their application to register.
The service had recently appointed a manager who has submitted their application to the Care Quality Commission to become the registered manager.
Staffing is adequate and meets needs but nothing special, with no details on staff retention or agency use.
People and their relatives told us there were sufficient staff to meet their needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews