Last updated: 9 February 2026
"Staff feel supported in a dedicated team with enough care staff, but training gaps, irregular supervisions and safety issues with care plans hold it back."
The service remained in breach of legal regulation in relation to safe care and treatment... gaps in people’s care plans and risk assessments... PEEPS... contained minimal information.
Staff told us they felt supported and included by the registered manager and felt the staff all worked well together. Comments included, “I feel proud to be part of a team that is dedicated to making a difference.”
We observed enough care staff supporting people at Grovelands Lodge. Staff feedback did not identify any concerns with the staffing levels.
We reviewed training records and found there were some gaps for staff and some training that was showing as out of date... The provider was unable to demonstrate that staff had been receiving regular supervisions.
The registered manager was responsive... but oversight was not always effective in identifying issues independently... systems to audit safety had not always identified potential risks.
We saw evidence of one person’s weekly activities... staff supporting them to access the local pool... People were encouraged to access the community (per 2023 inspection).
Risk plans often miss details on health needs like diabetes, so staff lack clear guidance.
one person’s care plan did not consistently detail their needs around their diabetes and how to manage this.
Some staff training is out of date with gaps, and supervisions happen irregularly.
We reviewed training records and found there were some gaps for staff and some training that was showing as out of date... supervisions had been inconsistent.
Recruitment records have gaps like missing job history, raising concerns about new staff quality.
some gaps in documentation in a staff members employment history, application forms and references.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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