Working at Grovelands

Robust and proactive risk management systems were firmly in place, ensuring the safety and wellbeing of people using the service. These systems were regularly reviewed and adapted to meet emerging needs and best practice standards.

Staff consistently reported feeling valued, respected, and well-supported in their roles. The management team was universally described as compassionate, approachable, and fair, with an open-door ethos that actively encouraged transparency, collaboration, and innovation.

People benefited from a stable and well-trained workforce, with no reliance on agency staff for over 5 years. This continuity contributed to strong relationships between staff and people using the service, enhancing trust and emotional wellbeing.

Staff received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed as frequently as staff required it including, competency-based assessments. Staff told us they received regular training, so it remained up to date and relevant to their role.

The registered manager and deputy manager provided exceptional leadership, empowering staff to deliver care aligned with the provider’s core values: ‘connecting with people, making a difference, doing the right thing, and embracing change.’

The provider had purchased interactive robotic cats and dogs. They told us, ‘These robotic companions provide sensory stimulation, reduce agitation, and bring comfort, particularly to residents with advanced dementia.’ We observed people interacting with these and they appeared settled and calm.