Last updated: 10 February 2026
"Approachable leaders, happy well-trained staff and strong safety practices, but occasional call bell waits and standard activities."
Per 2020 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... promoting safety through... hygiene practices... infection outbreaks... effectively prevented or managed.
Per 2019 comprehensive inspection: Staff were motivated... proud to work for the service... 'It is great to work in such a nice environment, with a great team.' Per 2020: Staff were well supported... with regular supervision and checks on their well-being.
Per 2019 comprehensive inspection: There were enough staff to safely meet people's needs. Some people said they occasionally waited longer than expected for staff to answer call bells.
Per 2019 comprehensive inspection: Staff were effectively trained and supported... Training was based on current research... Staff were very complimentary... 'I have had the best training ever'.
Per 2019 comprehensive inspection: The service was well led by a registered manager and a management team who everyone described as approachable. Staff were happy in their work and felt well managed and supported.
Per 2019 comprehensive inspection: There was a programme of weekly activities... quizzes and reminiscence groups... films in the home's cinema, exercise classes... empathy dolls. Per 2020: Each suite had their own wellbeing member of staff who ensured people were provided with meaningful occupation.
Staffing is enough to meet needs, but sometimes you have to wait ten minutes for a call bell at night.
Per 2019: 'If they are short of staff at night I might have to wait ten minutes.'
Activities are regular with a wellbeing coordinator, but mostly standard quizzes, exercises, and trips with no specialist programmes.
Per 2019: programme of weekly activities... quizzes and reminiscence groups... films in the home's cinema, exercise classes... empathy dolls.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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