Last updated: 10 February 2026
"Staff feel supported in a positive safety culture with good management and training, but basic activities and developing governance hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff felt supported to give feedback and were treated equally. One member of staff told us, 'I feel supported, the manager listens to me. I like working here.'
A member of staff told us, 'There is enough staff and there is enough time to spend with people.' People told us staff responded to call bells in a timely manner.
Managers made sure staff received training and regular appraisals to maintain high-quality care. There was oversight of staff training at manager and senior manager level.
Staff spoke highly of the management team. One member of staff told us, '[Manager] is very good and giving proper guidance for us. Last week she did manual handling training.' The manager had an open door policy.
A relative told us, 'They encourage [my relative] get up and get involved. The activity person is great, she really motivates her to join in.'
Only basic activities with an activity person mentioned, no structured programme or variety to enrich the working day beyond routine care.
A relative told us, 'They encourage [my relative] get up and get involved. The activity person is great, she really motivates her to join in.'
Staffing is adequate but nothing special, just enough staff with no details on low agency use or good retention.
A member of staff told us, 'There is enough staff and there is enough time to spend with people.'
Governance systems still need embedding, so day-to-day oversight and learning from issues isn't fully reliable yet.
A quality assurance process was in place... However, these systems of governance needed to be embedded further to ensure any learning could be implemented.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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