Last updated: 10 February 2026
"Supportive management and happy staff create a positive culture, but limited activities since the coordinator left and some outdated training hold it back."
Staff understood their responsibilities for keeping people safe. There was a proactive approach to assessing and managing risk which supported people to be as independent as possible.
Staff were happy in their work. They described the management team as approachable and supportive. One told us, 'I love working here, everyone pulls together...'
Enough staff were on duty to meet people's needs. One person said, 'There is enough staff to look after everybody, they [staff] look after us well.'
Per 2019 comprehensive inspection: People were supported by staff who had completed training to meet the specific needs of people who used the service. Not all training was up to date but the registered manager had taken action to address this.
Staff described the management team as approachable and supportive. One told us, 'I love working here, everyone pulls together to make sure the residents needs are put first.'
Per 2019 comprehensive inspection: People told us they did not always have enough to do. There had been a member of staff employed to ensure people had a wide range of activities to engage in. However, they had very recently left the service and people told us they missed them.
The activities coordinator left recently, so the job is mostly routine care with basic stuff like bingo and quizzes.
Per 2019 comprehensive inspection: People told us they did not always have enough to do. ... they had very recently left the service and people told us they missed them.
Only standard training, with some courses not up to date until after the inspection.
Per 2019 comprehensive inspection: Not all training was up to date but the registered manager had taken action to address this.
Staff numbers are enough but nothing special, no info on low staff turnover or no agency workers.
Enough staff were on duty to meet people's needs.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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