Working at Grove Lodge
Hyde Crook, Dorchester, DT2 9NW
Operated by Hyde Crook Nursing Home Limited
22 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.9/10
Key Finding
"A supportive team and responsive management, but staff lack training on key areas like diabetes and falls, plus recruitment gaps."
Safety & Risk
3/10
✕
the provider did not complete regular stock amount checks of controlled drug medicines and the medicines policy in place did not provide guidance for staff around how this should be carried out. This meant that people were at risk of harm of medicines errors occurring and remaining undetected.
Staff Culture
6/10
✓
One staff member told us, “The management of Grove Lodge is very good. When I have any ideas for improvement, my wishes are heard, and it gives me the feeling that management is doing everything necessary for the workers to work comfortably.” Another staff member commented, “I enjoy working here because the team is supportive, and the residents’ wellbeing is always the focus.”
Staffing Levels
4/10
!
references were not in place for 2 of the 3 staff files we looked at. There was a risk assessment in place around this, which did not reflect current ways of working.
Training & Dev
2/10
✕
staff had not completed all training required for their role. For example, end of life care, falls, care planning and oral care. Not all staff had received training in how to support people with specific health conditions, such as diabetes.
Management
4/10
!
The provider did not always have effective governance and performance management systems to identify and drive improvements at the service. Systems and processes did not identify concerns we found during the inspection.
Programmes
3/10
✕
you see people playing cards and people reading papers… We observed people were engaged in activities independently, on a 1:1 basis and as part of a group.
Points to consider
Staff miss training on key areas like diabetes, falls, end of life care, and mental capacity, leaving gaps in skills for safe care.
The training matrix demonstrated staff had not completed some of the required training for their role for example, diabetes, mental capacity act, dignity in care and falls.
Recruitment skips references for some staff and supervisions are just tick box exercises with no real support or development.
references were not in place for 2 of the 3 staff files we looked at... Staff supervisions appeared to be a tick box exercise rather than an engaging and participant focused experience.
Medication processes have gaps like missing stock checks on controlled drugs and unclear instructions for as-needed meds, risking errors.
the provider did not complete regular stock amount checks of controlled drug medicines... PRN protocols were in place. However, they did not provide clear direction to staff about when to administer PRN medicine and how to determine the dose.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews