Working at Grove House Home for Older People

Staff make mistakes with medications because records have gaps, stock doesn't match and storage isn't always secure.

We found gaps in the recording of medicines. Staff did not always sign to say they administered medicines as per the prescription, and some people’s stock did not always balance against what was expected.

Staff get stretched at busy times like mornings so people wait and medication rounds get interrupted.

There were enough staff to meet people’s needs, however there were key times of the day where staff were under extra pressure... We observed that staff were continuously interrupted during medicine administration.

No full activities team, just part time coordinator so days are quiet with little for residents to do.

There was a lack of stimulation for people and staff did not have enough time to support people with activities... There was a part time activities co-ordinator, and the provider planned to recruit more.