Working at Grove House
122 Grove Road, Sutton, SM1 2DD
Operated by Heathcotes Care Limited
8 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff know people well for strong safety, feel supported with good training, but no permanent manager and agency staff use create leadership instability."
Safety & Risk
7/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff assessed risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Staff Culture
6/10
✓
Staff told us there had been some issues with the support they had received from managers in the past but felt this had improved and they now felt supported and valued by senior staff. One staff member told us, "We are well supported, there is good communication and teamwork."
Staffing Levels
5/10
!
At the time of inspection the service was reliant on using agency staff to cover some shifts. Permanent staff told us, with the use of agency staff, they felt there were enough staff on duty to keep people safe.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff training records confirmed all staff members had completed their induction and ongoing refresher training was monitored appropriately so staff were able to keep up to date with their skills and knowledge.
Management
2/10
✕
There was not a registered manager in post. At the time of our inspection the provider was interviewing candidates for the registered manager post.
Programmes
4/10
!
Permanent staff knew people well and supported them to be actively engaged in activities in the service and in the community. One staff member told us how they supported people with day to day living skills and one person spoke to us about the shopping trip they were going on to buy food that was culturally important to them.
Points to consider
No permanent manager in post, so leadership is unstable right now.
There was not a registered manager in post. At the time of our inspection the provider was interviewing candidates for the registered manager post.
Relies on agency staff to cover some shifts, which affects team continuity.
At the time of inspection the service was reliant on using agency staff to cover some shifts.
Only basic outings and daily skills support, no activities coordinator or special programmes to vary the work.
One staff member told us how they supported people with day to day living skills and one person spoke to us about the shopping trip they were going on.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews