Working at Grove Court

Staff were well-informed about people's risks... Staff received training in safeguarding adults from harm and had a positive attitude to reporting concerns... People's medicines were managed safely.

Staff across all the different departments in the home were fully committed... Staff were visibly proud to work in the home, they were passionate and motivated... 'There's a real desire amongst the staff whatever your role to want to do better.'

The registered manager reviewed the staffing levels, in a systematic way, to ensure that there were enough staff with the right skills and experience... 'they seldom leave, which is what you need.'

The management team had a rolling supervision and performance-based appraisal programme in place. Staff shared with us examples of training opportunities they had accessed... 'I am doing [recognised qualification].'

The leadership of the service was exceptional. The registered manager, supported by their senior management team, had established a person-centered culture amongst the staff team... Staff were extremely motivated and passionate about their role and clear on their responsibilities.

Significant emphasis was placed on providing meaningful group and individual activities... weekly program of activities... Examples... gardening club, reflexology, the care homes choir, vintage car show and Suffolk Day celebrations.