Working at Grosvenor Manor Care Centre
87-89 Heath Lane, Chester, CH3 5SY
Operated by New Care Chester (Opco) Limited
81 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by management with innovative activities programmes, but staffing lacks retention details and training is only standard."
Safety & Risk
8/10
✓
2021 IPC inspection: 'The provider had developed robust policies and procedures to manage any risks relating to the Covid-19 pandemic. These were clear to follow and regularly updated.'
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff comments included 'I've worked here since the home opened and I've been consistently supported and encouraged to develop my knowledge and skills every single day'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'Enough staff were employed to provide people with consistent care and support.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: 'All staff had completed an induction at the start of their employment. Staff received regular supervision and would complete an annual appraisal.'
Management
7/10
✓
Per 2019 comprehensive inspection: Staff said 'I feel fully supported in my role, the whole management team are helpful and always available.'
Programmes
8/10
✓
Per 2019 comprehensive inspection: 'Pupils from the local high school volunteer at Grosvenor Manor... create and produce the newsletter... robotic 'like real' cat that the person was able to name'
Points to consider
Staffing is adequate for consistent care, but no details on agency use or long-term staff retention to make workloads easy.
Enough staff were employed to provide people with consistent care and support. (2019)
Only standard induction, supervision, and appraisals with no specialist training or funded qualifications.
All staff had completed an induction at the start of their employment. Staff received regular supervision and would complete an annual appraisal. (2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews