Working at Grosvenor House
29 Grosvenor Road, Hounslow, TW3 3ER
Operated by Social Care Aspirations Ltd
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel valued in a strong family-like team with hands-on management, but basic activities without a dedicated coordinator hold it back."
Safety & Risk
7/10
✓
Risks were now consistently assessed, regularly reviewed, and clearly documented. Staff acted on new or changing risks promptly... Staff learned from incidents, such as medicines errors, by improving supervision.
Staff Culture
8/10
✓
Staff reported feeling valued, supported, and part of a strong, collaborative team. Many described a family-like culture where they felt listened to and included in decision-making.
Staffing Levels
6/10
✓
The provider ensured there were enough qualified, skilled, and experienced staff in place... Rotas were planned to provide familiar staff and reduce reliance on agency workers.
Training & Dev
6/10
✓
Staff had routine supervisions and annual appraisals... All staff received regular medicines competency assessments and annual refresher training to maintain safe practice.
Management
7/10
✓
Staff described the registered manager as “hands on” and “always accepting,” another said, “he’s the only one some people respond to.”
Programmes
5/10
!
Staff supported people to take part in activities they enjoyed, such as outings with relatives, garden walks, or sensory activities.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine personal care with basic outings and sensory activities.
Staff supported people to take part in activities they enjoyed, such as outings with relatives, garden walks, or sensory activities
Only standard mandatory training and supervisions, no specialist courses or funded qualifications for career growth.
New staff completed a structured induction, including shadowing... All staff received regular medicines competency assessments and annual refresher training
Staffing is adequate but rotas aim to reduce agency use, suggesting some reliance on agency workers at times.
Rotas were planned to provide familiar staff and reduce reliance on agency workers, which supported trusting relationships and continuity of care
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews