Working at Grosvenor House Care Home

The provider had systems in place to ensure learning from incidents was shared promptly with all staff. For example, where any resident had more than one fall in a month; a 'root cause analysis' was completed, documented and shared with staff weekly.

All staff we spoke with told us the management team were approachable and supportive.

Enough staff were deployed to safely meet people's needs, although some people said they had to wait for support at busy times, particularly on weekends.

Staff received a robust induction and were assigned a 'buddy' to support them through their first weeks at the service.

People, staff and relatives told us the registered manager was approachable and fair.

People had the opportunity to take part in a wide range of regular and meaningful activities. One relative said, 'Activities are good. A good base of activities. There is craft, cooking, entertainment, singing and seasonal things to do.'