Working at Grosvenor House
11-14 Grosvenor Gardens, St Leonards-on-Sea, TN38 0AE
Operated by Greensleeves Homes Trust
33 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported with good safety practices and sufficient staffing, but outdated criminal record checks for long-serving staff and basic activities hold it back."
Safety & Risk
7/10
✓
Staff were able to describe different types of abuse and the action they would take if they suspected abuse had taken place. Medicines were managed safely in accordance with current regulations and guidance.
Staff Culture
7/10
✓
Staff had a clear understanding of the vision and philosophy of the home and they spoke positively about their work and the management. Staff felt supported by the homes leadership and listened to.
Staffing Levels
6/10
✓
Staffing numbers were sufficient to ensure people received a safe level of care. All staff spoken with said that they felt the home was sufficiently staffed.
Training & Dev
6/10
✓
Staff had undertaken essential training as well as additional training specific to the needs of people and had regular supervisions with a senior staff member.
Management
5/10
!
The service was not consistently well led. A robust system to monitor long standing staffs' suitability to remain working in care sector had not been considered.
Programmes
5/10
!
People were supported to take part in a range of activities in the home and access the community. During our inspection we saw people taking part in activities such as a sing-along, music sessions and a quiz.
Points to consider
Long-serving staff had not had their criminal record checks refreshed for many years, some since 2003.
We found some staff had not had a refresh to their DBS since 2003. This meant there was a risk employees' may not declare changes which could affect their employment status.
Only basic activities like sing-alongs, music and quizzes with no specialist programmes mentioned.
During our inspection we saw people taking part in activities such as a sing-along, music sessions and a quiz.
Some support staff were behind on their regular one-to-one meetings with managers.
Systems had been established to ensure staff had access to regular supervision... Although some ancillary staff were behind this target
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews