Working at Grosvenor Hall Care Home

Medication records had gaps in dose instructions and allergy details, risking wrong medicines being given.

Where people were prescribed variable doses... guidance was not in place... amount of tablets administered was not consistently recorded... allergies were not recorded consistently.

Staffing was adequate but nursing shortfalls needed a plan and residents sometimes waited for help.

proactive in developing a plan to address any shortfall in the availability of nursing staff... A person said, 'I don't think there's enough staff as often I have to wait, like for the toilet.'

Activities are regular but basic like bingo, quizzes, and guinea pig, with no innovative programmes or trips.

Activities were provided on a daily basis... bingo and quizzes... homes' guinea pig... bonfire and halloween evenings... walk round the garden... people also told us they did not have trips out.