Last updated: 9 February 2026
"Staff feel supported with regular training and supervisions in a positive culture, but past agency staff use and no activities coordinator hold it back."
Accidents and incidents were appropriately recorded and investigated, risk assessments in place, staff trained in safeguarding, medicines stored safely with support plans and audits.
The service had a positive culture that was person-centred, open and inclusive. Staff felt supported and the registered manager said, 'I have a lovely team'.
There were sufficient numbers of staff on duty in order to meet the needs of people who used the service. The service previously used agency staff but all now worked permanently except one.
Training was developed and delivered based on specific individual needs, 'training pathways' identified mandatory, service specific and specialist training such as stoma care, epilepsy and PEG feeding. Staff received regular supervisions and appraisals.
Staff we spoke with felt supported by the registered manager and told us they were comfortable raising any concerns. The registered manager told us, 'I have a lovely team and I'm very proud of them.'
The service had a full programme of activities based on likes and interests including sensory room, interactive screen, garden, outings to cinema and bowling, cookery and massage.
Staff numbers are enough to meet needs, but past agency use means it was not always fully stable.
The registered manager told us the service previously used agency staff but all the agency staff used in the past now worked permanently at the service, except one who had applied for a permanent contract.
Activities programme has variety like sensory room, garden and outings, but no dedicated coordinator or specialist therapeutic approaches.
The service had a full programme of activities in place for people who used the service... sensory room... secure outdoor space and garden... outings.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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