Working at Griffin House

People using the service and staff were actively involved in discussions about the service and were asked to share their views. This was achieved through regular meetings, discussions and surveys. A recent staff meeting highlighted the need for a simplified safeguarding policy. In response, the registered manager had produced simplified wording.

Staff were safely recruited and deployed in sufficient numbers to provide safe, consistent care and support. We saw evidence that the registered manager completed regular shifts to monitor safety and quality and reduce the need for unfamiliar staff.

The service ensured that staff were trained to a high standard in appropriate subjects. This training was subject to regular review to ensure that staff were equipped to provide effective care and support. All staff had achieved level 2 or above in a health and social care subject.

People spoke positively about the management of the service and the approachability of staff. The registered manager demonstrated a mature and transparent approach when questions were raised during the inspection.

We saw evidence that each person had an individual model of support which included activities that reflected their preferences. For example, one person attended a learning project and a social club. People's regular activities were displayed on a weekly timetable which used images to aid understanding.