Last updated: 9 February 2026
"Supportive manager and strong safety measures with enough staff and a happy team, although training lacks specialist courses and activities rely on a volunteer."
Effective systems were in place to protect people from the risk of abuse... Staff were confident any issues would be dealt with appropriately. Medicines were managed safely... Accident analysis had improved with action taken.
Staff said they felt well supported in their roles. One member of staff said, 'It's definitely a happy team, communication is good. We get on really well.'
There were enough staff to meet people's needs and keep them safe. Staff said there were always enough staff on shift... One staff member said, 'We have enough time and we can spend quality time with people.'
The training matrix showed staff training was kept up to date and staff were receiving regular supervision. Additional dementia care training was planned for August 2021.
The registered manager was actively involved in people's care and worked alongside staff providing support and guidance to ensure good standards of care were maintained. One staff member said, 'She is very approachable, and will go through things if you have a query.'
A volunteer organised activities with people who were encouraged to choose what they wanted to do... people had enjoyed minibus trips to local beauty spots... Links had been forged with the local community including a local academy school.
Only standard training up to date with supervision, no specialist courses or funded qualifications mentioned.
The training matrix showed staff training was kept up to date and staff were receiving regular supervision. Additional dementia care training was planned for August 2021.
Activities run by volunteer with group sessions, outings and school links, but no full-time coordinator or specialist programmes.
A volunteer organised activities with people... We saw people were engaged... minibus trips... local academy school who were working with people in the service and sharing arts and crafts resources.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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