Working at Greystone House Residential Care Home
319 Blackwell Road, Carlisle, CA2 4RS
Operated by Greystone House Residential Care Home Limited
24 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Safe medicines management and positive culture with quality checks, but basic activities and training without specialist courses hold it back."
Safety & Risk
7/10
✓
Medicines management was safe. We suggested some improvements to enhance current procedures, and these were put in place immediately.
Staff Culture
6/10
✓
A positive culture was promoted in the home. People were confident in the management and staff teams.
Staffing Levels
5/10
!
There were enough staff to support people.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff training records evidenced that training had been completed across a wide range of subjects. These included adult protection, health and safety, infection control and moving and handling.
Management
6/10
✓
Quality checks and audits were carried out to monitor the level of service provided. These were updated after feedback to further enhance procedures.
Programmes
3/10
✕
Per 2018 comprehensive inspection: We saw a weekly programme of activities and entertainment for people who wanted to join in. Staff said... Some people went out to Carlisle... the trainee manager took small groups... out for lunch or coffee.
Points to consider
Staff numbers are okay but the manager plans to add more at busy times so shifts can feel stretched then.
Per 2018 comprehensive inspection: Staffing levels were suitable but the registered manager was looking at staffing levels at busy times.
Just basic training on safeguarding, safety and moving people, no specialist courses or paid qualifications.
Per 2018 comprehensive inspection: Staff training records evidenced that training had been completed across a wide range of subjects. These included adult protection, health and safety, infection control and moving and handling.
No activities coordinator or special programmes, just occasional singers, music and trips to shops so most of the job is routine care.
Per 2018 comprehensive inspection: We saw a weekly programme of activities and entertainment... music like the singer we have today... going to the shops with [trainee manager] and we always have a cup of coffee.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews