Working at Greystoke Manor

Managers did not report an abuse allegation to the regulator right away, showing gaps in incident handling.

the manager had failed to notify us about an allegation made by a visiting district nurse about the care and treatment of one person

Only basic group activities like chair exercises and history talks, no dedicated coordinator or special programmes to vary the workday.

armchair exercises where nine people joined in. Later in the day, a historical interest session took place named, 'Creative castles'

Quality checks missed some issues raised by residents, like night staffing and confusing menu names.

Health and safety quality assurance systems were in place... However, they had not consistently identified issues raised by people