Working at Greys Residential Home
Hook Heath Road, Woking, GU22 0JQ
Operated by Grey's Residential Homes Ltd
24 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued in an outstanding culture with strong management support and training, although uncertainties around long-term staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
Robust COVID risk assessments, safe testing system for staff and residents, effective PPE use and cleaning; assured on infection prevention. Per 2018: Medicines administered safely with up-to-date audited records.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff said 'I could not think of a finer place to work' and 'Everything you could want, first class support and wonderful place to work'; positive culture focused on individuals.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were staff in suitable numbers to meet needs in an unrushed way with no current vacancies; staff rota matched numbers on duty.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received induction, annual mandatory training including Care Certificate and dementia awareness, two monthly supervisions, and annual appraisals to identify training needs.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said the registered manager provided good support, operated an open-door policy, and there were opportunities for career advancement; staff described 'first class support and wonderful place to work'.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities coordinator ran varied programme including yoga, arts and crafts, quizzes, manicures, themed events, trips, and visiting pony; high uptake of group activities.
Points to consider
Staff numbers match the rota for unrushed care with no vacancies at inspection time, but no details on agency use or long-term staff retention.
The number of staff on duty matched the staff rota... The home had no current staff vacancies. Per 2018 comprehensive inspection.
Varied activities like yoga, crafts, quizzes, and trips run by a coordinator, but no specialist therapeutic programmes or innovative methods.
The activities co-ordinator facilitated a programme of activities that people had chosen. These included manicures and pedicures, yoga classes, exercise, arts and crafts... visiting pony. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews