Working at Greycliffe Manor
Lower Warberry Road, Torquay, TQ1 1QY
Operated by Greycliffercg Ltd
25 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Enough staff, recent training and positive staff culture, but no registered manager and inconsistent medicines safety hold it back."
Safety & Risk
5/10
!
Systems for medicines that required additional security were not consistently followed. These medicines should have been checked by two members of staff when administered.
Staff Culture
6/10
✓
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team.
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
Staff told us about the updated and recent training they had completed. There was a system in place to monitor training.
Management
2/10
✕
At the time of our inspection there was no registered manager in post.
Programmes
5/10
!
There was a designated activities staff member to assist people. A new post of a 'residents' enabler' had started. This was to organise trips out and engage people in activities.
Points to consider
No permanent manager in post, so leadership feels temporary with some oversight gaps like delayed fixes for hot water taps.
At the time of our inspection there was no registered manager in post. Audits had recorded extremely hot water temperature in taps within the service. However, no immediate action had been taken.
Some safety lapses like medication records not always signed by two staff and overflowing PPE bins during an outbreak.
Systems for medicines that required additional security were not consistently followed. We found one bin overflowing with used PPE and without a lid on.
Only basic activities setup with a new coordinator for trips and engagement, nothing specialist or innovative.
There was a designated activities staff member to assist people. A new post of a 'residents' enabler' had started to organise trips out and engage people in activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews