Working at Grey Gables (New Milton) Limited

The manager had developed a philosophy and aimed to provide people with a ‘home from home’. Staff worked towards this goal, and there was a family like atmosphere in the service. A staff member told us, “We all work hard as a team at Grey Gables... feel we make a difference to their lives.”

The provider completed a monthly dependency tool to calculate the staffing required... Staffing levels reflected the most recent calculations, and we observed staff were supporting people in an unhurried way, taking time with people to chat and reassure them.

Staff had completed extensive training since the new manager commenced in post. New training courses had also been introduced to enable staff to more effectively support people’s needs, including Oliver McGowan training and additional learning disability training.

The service was well-led by a manager, who commenced in post after our previous assessment. They had improved oversight and governance of the service through use of effective audits and had implemented the changes that meant Grey Gables was no longer in breach of legal regulations.